In the second phase of Visible Ops implementation, our goal is to Catch & Release and Find Fragile Artifacts. This phase focuses on creating and maintaining an accurate inventory of assets and highlighting those that generate the most unplanned work. The various configurations in use are also collected in order to start reducing the unique configuration counts, the focus of Phase Three. This is the shortest chapter in the book at 6 pages, though it may take significant time to complete the work efforts.
The Issues and Indicators lays out the issues being tackled, including moving from “individual knowledge” to “tribal knowledge” (a shared knowledgebase the entire organization can access, rather than in people’s heads) and preventing the “special snowflake” syndrome where every node in the network, even those in clusters or farms, are similar but still unique.